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We're here to help you! Browse through the contacts listed below to find the right person to help you with your questions, then simply send an e-mail or pick up the phone and call.
Academic Advising
Academic Programs
Academic Records & Course Registration
Alumni Relations
Disability Services
Faculty
Financial Services
Library Services
Residencies
Student Support and Customer Service
Hours: Monday through Friday 7:00 am to 7:00 p.m. CST Phone: 1-800-WaldenU (925-3368) Email: See below
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| Walden Staff |
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For Questions About: |
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Hours M - F CST |
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Phone |
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Email |
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Joe Ann Hinrichs, Interim Associate Dean, Doctoral Programs
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Ph.D. in Education Program |
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1-800-Walden-U Extension 1470 |
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JoeAnn.Hinrichs@waldenu.edu |
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| For Questions About: |
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Walden Staff |
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Hours (M – F CST) |
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Email |
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Phone |
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| All student inquiries, registration and course withdrawals, scheduling assistance, referrals, data processing |
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Student Service Representatives: |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| M.S. Education registration and scheduling, new student registration, continuing student registration |
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Registration and Scheduling Coordinators
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9 a.m. – 5 p.m. |
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1-800-WALDENU
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registrar@waldenu.edu |
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Ed.D. registration and scheduling, M.S. in Nursing registration and scheduling, assistance for quarter-based students, new student registration, continuing student registration |
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Registration and Scheduling Coordinators |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Address changes, name changes, student IDs |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Non-degree seeking students (except M.S. in Education, M.S. in Nursing, and Ed.D.), national student loan clearinghouse, financial suspension, loan deferments |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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Transcript requests, academic records management, grading (M.S. in Education, M.S. in Nursing, Ed.D.) |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Veteran Services, SOC representative, degree verifications |
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Veteran's Certifying Official |
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9 a.m. – 5 p.m. |
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1-800-WALDENU
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registrar@waldenu.edu |
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| Grade information |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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Leave of Absence Return form, leave of absence, university withdrawals, readmission |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Change of program/specialization, Knowledge Area Module (KAM) processing, Learning Agreement processing |
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Academic Records Specialist |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Colleague technical and database maintenance, Colleague report writing, curriculum management development/maintenance |
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Technical Systems Analyst |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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| Graduation validations, diplomas, degree audits |
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Degree/Audit/Graduation Coordinator |
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9 a.m. – 5 p.m. |
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1-800-WALDENU
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registrar@waldenu.edu |
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| FERPA compliance, operations, policy communication, staff development/training |
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Operational Records Manager |
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9 a.m. – 5 p.m. |
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1-800-WALDENU
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registrar@waldenu.edu |
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| FERPA compliance, curriculum, technology |
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Associate Registrar |
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9 a.m. – 5 p.m. |
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1-800-WALDENU |
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registrar@waldenu.edu |
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Records Office Petitions FERPA Student Appeals
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Registrar |
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9 a.m. – 5 p.m. |
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1-800-WALDENU
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registrar@waldenu.edu |
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| For Questions About: |
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Hours (M – F CST) |
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Phone |
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Email |
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| Financial aid questions, entrance and exit interviews, loan processing, and financial aid status |
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8:30 a.m. – 5 p.m. |
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800-444-6795 |
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finaid@waldenu.edu |
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Account questions, payments, tuition reimbursement, graduation fee questions, statements, billing, and refund checks |
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8:30 a.m. – 5 p.m. |
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800-444-6795 |
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bursar@waldenu.edu refund@waldenu.edu |
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| For Questions About: |
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Hours (M – F EST) |
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Phone |
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Email |
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| Identifying, obtaining, and/or evaluating scholarly information for papers, KAMs, and theses or dissertations |
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7:30 a.m. – 5:30 p.m. |
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800-437-0501 |
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waldenlb@waldenu.edu |
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| For Questions About: |
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Hours (M – F CST) |
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Phone |
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Email |
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| Residency planning, residency registration, new student orientation residency, residency records. |
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7:30 a.m. – 4:30 p.m. |
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800-925-3368 |
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residencies@waldenu.edu |
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| Student Support and Customer Service Team |
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Hours M-F CST |
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Phone |
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Email |
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| For general Walden customer service including technical assistance with your online courses, you may contact the Student Support and Customer Service Team during normal business hours. |
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8 a.m. to 8 p.m. |
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(866) 925-HELP (4357) |
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support@waldenu.edu |
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| eCollege Technical Support |
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Hours M-F CST |
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Phone |
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Email |
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| For technical assistance, please contact eCollege 24 hours a day, 7 days a week, or email at helpdesk@walden.ecollege.com or at 1-800-254-9660. If you are unable to access toll-free numbers, please dial them directly at 303-873-0005. |
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24 hours, 7 days a week |
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(800) 254-9660 |
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helpdesk@walden.ecollege.com |
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